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Our Details
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We're here to help and answer any question you might have.
Email Us
info@hotelmate.ai
Call Us
+1 450-530-3350
Our Location
The Greater Montreal Area
Business Hours
Monday-Friday, 9am-5pm EST
Elevate your
guest experience
with HotelMate
Frequently Asked Questions
Discover quick and comprehensive answers about HotelMate's features, pricing, and implementation process.
HotelMate is an AI-powered hotel concierge system designed for 4-star hotels with lean staff. It manages guest requests and answers common questions via QR codes, SMS, or WhatsApp - no app download required.
We offer three tiers: Starter ($99-149/month) with core MVP features, Pro ($199-279/month) with multilingual support and automation, and Premium ($349-449/month) with full CRM and marketing tools.
HotelMate can be set up for your hotel in just 1-2 days. We focus on fast deployment with QR code access, AI FAQ handling, request triage, and a simple staff dashboard.
No - Guests can access HotelMate instantly via QR codes placed at your front desk or in rooms, through SMS, or WhatsApp. No app downloads or account creation needed.
The AI handles common questions automatically and categorizes guest requests (extra towels, late checkout, etc.) then forwards them to your staff dashboard for quick action.